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Record Client Support Requirements

Record Client Support Requirements

Name: Record Client Support Requirements

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Language: English

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This unit describes the performance outcomes, skills and knowledge required to record, prioritise and escalate client support requests. This unit applies to frontline technical support personnel who provide information and communications technology (ICT) client support in a small or large office environment. This unit describes the skills and knowledge required to record, prioritise and escalate client support requests. It applies to frontline technical support individuals who provide information and communications technology (ICT) client support in a small or large office environment. This unit describes the performance outcomes, skills and knowledge required to record, prioritise and escalate client support requests.

View detailed information about Record client support requirements on My Skills. Record client support requirements: ICASA. [Julia Ponder] -- "Working in a helpdesk environment, including topics such as logging and prioritising client. "Working in a helpdesk environment, including topics such as logging and prioritising client requests, communicating with personnel."--Provided by publisher.

ICTSAS describes training to record, prioritise and escalate client support requests. Client requests for assistance are logged according to clients support requirements. ICAITSC Calls are logged according to critical ratings and impact on. As of Nov 9, , the Department is covered by a Client Support Service Agreement Maintain compliance with all software licensing requirements and licenses. Utilize a problem tracking system to record and monitor requests for support. Record Client Support Requirements (Elective for Cert II students only) This unit will be integrated with Communicate in the Workplace and Interact with Clients. Evidence guide for ICASB - Record client support requirements.

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